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Sales-related emails and in-product notifications to end users

Last modified: 24 June 2024

For plugins sold via JetBrains Marketplace, we take care of sales-related communications like order request confirmations, renewal reminders, invoicing, and refunds. The users of paid plugins on JetBrains Marketplace receive the same automated email campaigns as JetBrains product users, which provides a consistent experience across platforms.

We send the following emails to your evaluators and customers:

  • Quote request and quote expiration reminders.

  • License certificates.

  • License expiration messages (90, 45, and 14 days before license expiration for the Subscription Pack, as well as on the date of payment and 7 days after the subscription pack expires.

  • Price increase notifications.

The Subscription Pack serves as a way to co-term subscriptions expiring at different times to the same expiration date. The notification includes information about all products a user is subscribed to, including paid plugins.

Here are examples of the emails we send:

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