JetBrains Marketplace Digital Services Act Transparency Report
Date of publishing the report: 13 February 2025
Version: 1.0
Reporting period: 17 February 2024 - 31 December 2024
As required under the Regulation (EU) 2022/2065 (Digital Services Act (DSA)), this report provides insights into the content moderation activities on JetBrains Marketplace that JetBrains s.r.o. (“JetBrains”, “we”) engaged in during the reporting period, including the volume and nature of content removed from JetBrains Marketplace and notices received from its users.
1. DSA Article 15(1)(a): Government Orders from Member States
During the reporting period the number of orders received from EU Member States Authorities is 0.
2. DSA Article 15(1)(b): Notice and Action mechanism
This section describes the amount and nature of notices received by JetBrains in accordance with Article 16 of the DSA and how JetBrains handled them.
Total number of notices: 670
Notices submitted by trusted flaggers: 0
Median time: 5.951 days
Type of the content | Number of the reports | Actions taken | Disabling of the access | Demotion (hidden from search) | Removal | Processed by using automated means | Basis for the action |
|---|---|---|---|---|---|---|---|
Data protection and privacy violations | 3 | 0 | 0 | 0 | 0 | 0 | |
Illegal or harmful speech (harassment, vulgarity, and hate speech) | 277 | 98 | 98 | 0 | 0 | 0 | |
Intellectual property infringements | 4 | 0 | 0 | 0 | 0 | 0 | |
Protection of minors | 5 | 2 | 2 | 0 | 0 | 0 | |
Scams and/or fraud (fraudulent or deceptive content) | 27 | 11 | 10 | 0 | 1 | 0 | |
Spam | 56 | 41 | 41 | 0 | 0 | 0 | |
Harmful Content | 25 | 22 | 22 | 0 | 0 | 0 | |
Violation of Law – CSAM | 10 | 4 | 4 | 0 | 0 | 0 | |
Manipulation | 43 | 24 | 24 | 0 | 0 | 0 | |
Scope of platform service (other) | 146 | 95 | 93 | 2 | 0 | 0 | |
Technical issues | 74 | 3 | 0 | 2 | 1 | 0 |
3. DSA Article 15(1)(c) and (e): Own-Initiative Content Moderation
This section describes activities JetBrains undertakes to detect and address illegal content or information in violation of the JetBrains Marketplace documentation which include:
Allocation of human resources for moderation activities;
Creation of the JetBrains Marketplace Content Moderation Policy;
Creation of internal guidelines for moderation standardization;
Ongoing internal support and discussions on controversial topics in dedicated internal channels of communication with the team responsible for content moderation.
JetBrains does not use any automated tools for moderation. All of the below actions were taken based on the manual detection method.
Type of the content | Actions taken | Disabling of the access | Demotion (hidden from search) | Removal | Basis for the action |
|---|---|---|---|---|---|
Illegal or harmful speech (harassment, vulgarity, and hate speech) | 8 | 8 | 0 | 0 | |
Intellectual property infringements | 11 | 11 | 0 | 0 | |
Spam | 4 | 4 | 0 | 0 | |
Harmful Content | 1 | 1 | 0 | 0 | |
Scope of platform service (other) | 27 | 27 | 0 | 0 | |
Manipulation | 1 | 1 | 0 | 0 |
4. DSA Article 15(1)(d): Internal complaint-handling system
During the reported period we received 10 complaints through the internal complaint-handling system. Below is the number and types of decisions made with regards to these complaints:
Decisions upheld: 7
Decisions reversed: 1
Still under consideration: 2
The median time for resolved complaints is 2 days.
These complaints were submitted in response to the actions taken by JetBrains with regards to the following types of the content:
Intellectual property infringements - 2
Scope of platform service (other) - 6
Illegal or harmful speech (harassment, vulgarity, and hate speech) - 1
Violation of Law – CSAM - 1.
The basis for initial decisions was the Terms and conditions.
5. DSA Article 24(1)(a): Out of court dispute settlement bodies
The number of disputes submitted to the out-of-court dispute settlement bodies is 0.
6. DSA Article 24(1)(b): Measures and protection against misuse
The number of suspensions imposed pursuant to Article 23 of the DSA is 0.
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